The Las Cruces Convention Center, has a Customer Service Program called “How You Doin’?”. Our catch phrase encourages all of our employees to engage in conversation with customers to not only assist them and make their experience more enjoyable, but for the Las Cruces Convention Center to gauge its performance. We truly believe in providing the best possible experience for our patrons that attend our events as well as to the promoter and planners who produces them.   Our “How You Doin’?”  Program has proven to be a valuable part of our success. Our approach begins with a simple question, “How You Doin’?,” but it’s more than that. It is going beyond and treating our customers the way they want to be treated. It is all about giving our customers the ultimate experience.

Top Ten Customer Service Principles

Customer First Use all resources available to serve internal and external customer interactions.	Positive Attitude Solve problems creatively by making decisions that positively impact the entire organization.
Golden Rule Treat co-workers and customers with complete respect, fairness and courtesy.	24-Hour Rule Act with an appropriate sense of urgency when responding to any and all requests.
Listen Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses.	Everybody Sells Suggest and implement new ways to drive and improve our business.
Think “YES” Consistently demonstrate a can-do approach in thoughts and actions.	Enthusiasm Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.
Be Professional Represent the Las Cruces Convention Center in an ethical and positive manner with all interactions.	Do It Now Deliver on the things you have committed to doing and/or are accountable for producing.